:: Call center Solutions ::

Our unified solution includes the key software technologies that call centers need most including: Predictive Dialing and other dialer modes, Inbound contact management and ACD, Self Service IVR software,  CTI for intelligent screen pops, Digital Recording, Multi-channel contact including email, Web and Fax, and VoIP Support.   
Our Contact Center Suite delivers:

• More productivity and efficiency
• Enhanced professionalism for your CSR interactions
• Better management and controls

Opencomm provides the tools that enable the people in your call center to do a better job managing your business data and interacting with customers.
Using our solutions:

• Prospects and customers receive consistent, professional messages and data from your agents.
• Your business team is always armed with relevant project and campaign information reflecting real-time project status and trends.
• The result: More first call resolution, more leads and successful interactions, every day… accomplished quickly and efficiently.

With Opencomm’s technology, your managers and agents get more work accomplished, every day.

• Opencomm provides a consistent methodology for managing both the interactions and all the associated customer and product data…saving time and delivering better service.
• Daily, your agents and managers have consistent methods for delivering critical information to customers and capturing new data… saving precious seconds from each call while delivering a higher level of professionalism.

Benefits

• Create enterprise IP customer contact - The Opencomm system provides IP-based communications to the desktop of every employee through a cost effective and easy-to-configure office phone system.  
• Preserve enterprise investments - IP technology can be introduced without losing your investment in current telephony infrastructure including PBXs and ACDs.
• Easy integration - Opencomm supports hybrid configurations that preserve your investment in current equipment as well as full VoIP solutions.
• Remote agents - A VoIP communication system facilitates implementation of remote branches and agents. Your business is not charged for carrier or long distance charges between the gateway connected to the primary contact center switch and the remote switch or user.
• Exploiting existing data networks - Greater control, management capability and cost-savings can be achieved through leveraging current investments and achieving the full lifecycle value from investments in ACD and PBX .
• Minimal disruption - IP communications can be introduced into an enterprise without changing the overall infrastructure.