Dialing

Key Features

• Configurable algorithm - dialers can be adjusted on a per project basis.
• SmartCancel™:  tears down out-pulsed calls at the last millisecond for lower call abandonment rates and stricter service level compliance.
• Fractional Agent Quotient: the dialer only uses statistics relevant to each outbound project for inclusion in the sampling set and algorithmic calculation.
• Flexible Architecture: concurrent dialing campaigns can be operated in Predictive,  Power, Preview, Manual, or Unattended dialer modes.
• Documentation facility - database recording for reporting and analysis.
• Configurable area codes - begins and ends calling based on the time of day.
• ‘Do Not Call List’ - applied to individual or multiple outbound campaigns.

Benefits

• Accurate call monitoring - Lower abandonment rates, more readily available resources and stricter service level agreement compliance.
• Increased efficiency - Accurate algorithm calculation and fast adjustment.
• Productive contacts - Multiple dialing modes applicable in different scenarios, such as B2B and highly targeted campaigns- IP enabled predictive dialing capabilities.
• Increased list penetration - Option to play a recorded message when an answering machine is detected
• Reduced idle time - Significant reduction of unproductive agent time.