Reporting

reporting capabilities include:

• Project and workforce reports
• Complete transactional reports
• Advanced customized reports

Managers or contact center clients can view information with a click of the mouse, reducing costly production and collating times.
Complete Transactional Reports
Opencommm captures and provides a complete history of each and every contact transaction.
Advanced Customizable Reports
Opencomm’s optional Advanced Reporting application allows managers to create customized reports from projects, schedule these reports to be run at a specific time or interval, or even email the report as scheduled.

Project and Workforce Reports
These reports present information-packed graphs and columnar data in colorful, easy-to-read format, for any time period you want, automatically updated with the latest data.  View data on the following criteria:

• Activity History by Agent
• Activity History by Queue
• Agent Performance Trends
• Call Volume by Time of Day
• Call Logs
• Talk, Wait, Ready Times
• Call Outcome Activity
• Service Level Activity
• List Progress Activity
• Outbound Dialing Activity
• Hourly Productivity